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Terms of Service

Last updated: March 14, 2026

1. Acceptance of Terms

By accessing or using the WeHear platform ("Service"), operated by Humancloud Technologies ("Company," "we," "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

These terms apply to all users of the Service, including employees who submit complaints ("Reporters"), organization administrators ("Admins"), and investigators.

2. Description of Service

WeHear is an AI-powered anonymous complaint portal that enables employees to report workplace concerns through a conversational AI counsellor. The Service includes:

  • Anonymous complaint submission via AI-guided conversation
  • Email-based OTP verification with HMAC-SHA256 anonymization
  • Case management and investigation workflow for administrators
  • Anonymous case status tracking for reporters
  • POSH Act compliance features for Indian-jurisdiction organizations
  • Analytics and reporting for organizational insights

3. User Accounts and Access

3.1 Reporters

Reporters access the Service through their organization's unique portal link or QR code. No account creation is required. Access is verified through a one-time email OTP sent to a company-domain email address.

3.2 Administrators

Administrators access the Service through Single Sign-On (SSO) via the Humancloud authentication server. Admin access is subject to a valid organizational license and appropriate role assignment.

4. Acceptable Use

You agree not to use the Service to:

  • Submit false, fraudulent, or malicious complaints
  • Attempt to identify anonymous reporters through any means
  • Harass, threaten, or retaliate against any individual in connection with a complaint
  • Interfere with or disrupt the Service or its security measures
  • Attempt to circumvent anonymization, encryption, or access controls
  • Use the Service for any purpose that violates applicable law

5. Anonymity and Confidentiality

WeHear is designed to protect reporter anonymity. We implement technical safeguards including HMAC-SHA256 email hashing, IP stripping, metadata removal, and timestamp normalization. However:

  • We cannot guarantee anonymity if you voluntarily disclose identifying information within your complaint messages.
  • Under POSH Act filings (India), identity is encrypted and shared with the Internal Complaints Committee (ICC) as required by law.
  • In cases where there is an imminent threat to life or safety, we may be legally required to disclose information to appropriate authorities.

6. AI Counsellor Limitations

The AI counsellor is designed to facilitate structured complaint intake through empathetic conversation. It is important to understand:

  • The AI counsellor is not a licensed therapist, lawyer, or medical professional.
  • The AI does not provide legal advice, medical diagnoses, or guaranteed outcomes.
  • Responses are generated by artificial intelligence and may not always be perfectly accurate or appropriate.
  • The AI is trained to detect crisis signals (self-harm, violence) and will escalate such cases to designated contacts.

7. Organizational Responsibilities

Subscribing organizations agree to:

  • Maintain appropriate anti-retaliation policies for employees who use the Service
  • Designate qualified individuals to review and investigate complaints
  • Comply with all applicable whistleblower protection laws in their jurisdiction
  • For Indian organizations: comply with POSH Act requirements including ICC constitution, inquiry procedures, and record retention
  • Not attempt to de-anonymize reporters or use the platform data to identify complainants

8. Subscription and Billing

Access to WeHear requires an active organizational license through the Humancloud OfficeSuit platform. Subscription terms, pricing, and billing are governed by the separate Master Subscription Agreement between the subscribing organization and Humancloud Technologies.

9. Intellectual Property

The Service, including its design, code, AI models, and documentation, is the intellectual property of Humancloud Technologies. Organizations retain ownership of their complaint data, subject to anonymization and encryption applied by the platform.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Humancloud Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service. This includes, but is not limited to:

  • Actions taken or not taken by an organization in response to a complaint
  • Outcomes of investigations conducted through the platform
  • AI-generated responses or categorizations
  • Data loss due to circumstances beyond our reasonable control

11. Indemnification

You agree to indemnify and hold harmless Humancloud Technologies from any claims, damages, or expenses arising from your misuse of the Service or violation of these Terms.

12. Termination

We may suspend or terminate access to the Service at any time for violation of these Terms. Upon termination of an organizational subscription, complaint data will be retained for the legally required period and then securely deleted.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles. For organizations operating under Indian jurisdiction, disputes related to POSH Act compliance shall be governed by Indian law.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify subscribing organizations of material changes at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance.

15. Contact

For questions about these Terms, contact us:

  • Email: info@humancloud.dev
  • Phone (US): +1 650-887-7006
  • Phone (India): +91 85301 16304
  • Address: 800 West El Camino Real, Suite 180, Mountain View, CA 94040, USA